Privacy Policy

B&P Plumbing Services LLC ("we," "us," or "our") operates the website located at this domain (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our Site, you agree to the practices described below.

1. Information We Collect

Information you provide directly: When you submit our contact or service-request form, we collect your name, email address, phone number, the service you are requesting, and any message you write.

Information collected automatically: When you visit the Site, our server and third-party services (such as analytics providers, if enabled) may collect your IP address, browser type, pages visited, time spent on pages, and referring URL.

Cookies and similar technologies: We use essential cookies to keep your session secure and functional (for example, CSRF tokens). We may also use optional analytics cookies to understand how visitors use the Site. You can manage your cookie preferences using the banner shown on your first visit. See Section 6 for more detail.

2. How We Use Your Information

• To respond to your service requests and inquiries.
• To schedule and perform plumbing services.
• To send you a confirmation or follow-up regarding your request.
• To improve the Site's content and user experience through aggregated analytics.
• To comply with applicable laws and regulations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information with:

• Service providers: Trusted vendors who help us operate the Site or deliver services (e.g., email delivery, hosting), bound by confidentiality agreements.
• Legal authorities: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of all or part of our business.

4. Data Retention

We retain contact form submissions for as long as necessary to fulfil the purpose for which they were collected, or as required by law. You may request deletion of your data at any time by contacting us (see Section 9).

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies

We use the following categories of cookies:

You can withdraw your analytics cookie consent at any time by clicking "Cookie Settings" in the website footer or by clearing your browser's local storage.

7. Your Rights (GDPR / CCPA)

Depending on where you are located, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we limit processing of your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Opt-out of sale (CCPA): We do not sell personal data.

To exercise any of these rights, contact us using the details in Section 9.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

9. SMS Messaging

Customers who provide their phone numbers may receive SMS messages regarding service requests, appointment confirmations, technician updates, and customer support notifications.

Message frequency may vary. Message and data rates may apply.

Customers can opt out of SMS messaging at any time by replying STOP. For assistance, reply HELP or contact us directly.

B&P Plumbing LLC does not sell, rent, or share SMS opt-in data with third parties for marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

B&P Plumbing Services LLC
Houston, TX 77002
Email: info@bpplumbing.com
Phone: (346) 818-3468

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.